Introduction

Pendragon Educational Publishers Ltd are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting https://handsonturkish.com you are accepting and consenting to the practices described in this notice.

For the purpose of the Data Protection Act, the data controller is Pendragon Educational Publishers, Cary Chambers, 1 Palk Street, Torquay TQ2 5EL, United Kingdom.

We do not sell, share or transfer personal information except as set out in this privacy notice.

We use up-to-date industry procedures to keep personal information as safe and secure as possible and to protect against loss, unauthorised disclosure or access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Contact details

Questions, comments and requests regarding this privacy policy should be addressed to info@arabiconline.eu.

Changes to the privacy notice and your duty to inform us of changes

Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

Third-party links

Our website may, from time to time, contain third-party links to and from the websites of our partner networks, including the payment gateway and ecommerce sites that we use. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these notices. Please check these notices before you submit any personal information to these websites.

Information we may collect from you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

It is necessary for you to register with us in order to access this website and our associated online language courses. If you are below the age of thirteen (13) years of age, please obtain the permission of your parent or guardian before using our website.

We may also collect, use, store and transfer some information from interactive features such as contact and registration forms and online surveys, which may include different kinds of personal data about you, including:

  • Identity and Contact Data This includes first name, last name, email address,  profile picture, role (student/teacher), country and school/institution.
  • Technical Data This includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website and associated online language courses.
  • Profile Data This includes your login and password details, purchases or orders made by you, your first language, your preferences, feedback and survey responses.
  • Usage Data This includes information about how you use our website, online language courses, products and services.
  • Learning data This includes data generated by users (such as writing activities, speaking activities); data auto-generated by the online courses (test scores, progress for auto-scored activities); and if you are registered to a class, teacher generated data (grades, feedback, comments).

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You or your school or organisation may give us your Identity and Contact data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
    • apply for our products or services;
    • create an account for our online language courses;
    • subscribe to our service or publications;
    • request marketing to be sent to you;
    • enter a competition, promotion or survey; or
    • give us some feedback.
  • Automated technologies or interactions. As you interact with our online courses, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may collect this information by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
  • Other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We may also collect information from third party sites, such as Facebook or Google, if you use social logins. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:

  • To perform the contract we are about to enter into or have entered into with you, and to provide you with the information, products and services that you request from us.
  • To notify you about changes to our service.
  • To ensure that content from our online courses is presented in the most effective manner for you and your computer.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Purposes for which we will use your personal data

  • To register you as a new customer or user.
  • To manage our relationship with you which will include:
  • To notify you about changes to our terms or privacy notice;
  • To ask you to leave a review or take a survey, to partake in a prize draw, competition or complete a survey;
  • To administer and protect our business and online language courses (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • To deliver relevant website content to you and measure or understand the effectiveness of the content we serve to you.
  • To use data analytics to improve our online courses, products/services, marketing, customer relationships and experiences.
  • To make suggestions and recommendations to you about goods or services that may be of interest to you

Marketing

We will never use your personal information for marketing purposes without your knowledge and approval. Before collecting any marketing data, we will inform you of the reasons and uses of this data.

If you have opted in to receive marketing messages from Pendragon Educational Publishers, we will be able to provide you with information about products and services that may be of interest to you based on your past usage, profile and preferences.

We do not knowingly market to anyone under the age of 13.

Opting out

If you have previously opted in to marketing communications from Pendragon Educational Publishers and would like to stop receiving those communications, you can change your preferences by clicking on the ‘unsubscribe’ link at the bottom of any Pendragon Educational Publishers email. This will automatically update our records and you will stop receiving communications from us.

Opting out of receiving marketing messages will not affect your ability to view and receive service-related notifications and announcements.

Cookies

Our website uses cookies to distinguish you from other users of our online courses and improve user experience while visiting the website.

This website uses a cookie control system allowing the user on their first visit to the website to allow the use of cookies on their computer / device. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website and online courses may become inaccessible or not function properly.

Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and usage of the website. Cookies contain information that is transferred to your computer’s hard drive.

Cookies allow a website, through its server, to provide users with a tailored experience within a website. They do lotsof different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Our website sets cookies which remain on your computer or device for differing times. Some expire at the end of each session and some remain for longer so that when you return to our website, you will have a better user experience.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics, which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored on your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Where a visitor has posted one of our links onto a third party website in order to share the content with other users, we may also use cookies (likely to be analytical/performance cookies) to help us track the type of engagement and interaction the content is receiving.

From time to time we may activate and use Hotjar in order to better understand our users’ needs and to optimise our Learning Environment and your user experience. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis, which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may share your personal information with other members of our team who are actively involved in developing our website and online courses.

We may share your information with selected third parties, including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our website and online courses.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Pendragon Educational Publishers, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

International transfers

The data that we collect from you may be transferred to, and stored at, a location outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.

All information you provide to us is stored on our secure servers or those of our service providers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Once a user account has been created on our website, that account will remain active to allow you to access any product for which you have subscribed, access any free course content that requires registration, re-activate any subscription or access any certificates that may be securely stored on our servers.

If you wish to have your account deleted, please contact us at info@arabiconline.eu and we will remove your account and personal data.

If we notice that any accounts have been dormant for a significant period of time (over 12 months or more) due to lack of activity and provided there are no current subscriptions associated with those accounts, we may close those accounts. We will notify you before your account is closed and if you wish to keep it open you will need to log in before the specified date of closure.

Your legal rights

You can view your personal information by accessing your account on the My Turkish page.

You have the right to ask us to correct any incorrect personal information we store about you, to delete personal information, or otherwise restrict our processing, or to receive an electronic copy of the personal information you provided to us.

You can contact us at info@handsonturkish.com

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Complaints

If you are not happy with the way your information is being handled, or with the response received from us, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Last Updated: 8 February 2021